DIVISION : Information Technology

REPORT TO : IT Manager


  1. BSc (Hons) in Computer Science, Information Technology or related fields from a recognized institution or an alternative qualification acceptable to the Commission.
  2. At least Four (4) years’ experience in administering Local Area Networks or Windows Server Environments or Providing IT Support or Any other relevant experience in similar domains


  • High sense of responsibility and confidentiality
  • Interpersonal and communications skills
  • Understanding of Enterprise IT
  • Customer Oriented
  • Microsoft/Cisco/CompTIA or any other relevant Professional
  • Certifications
  • Ability to Work in Team(s)
  • Supervisory Skills


  1. Interpret end-user problems and identify solutions
  2. Use experience to address user problems
  3. Update respective system for potential solutions
  4. Escalate complex or unresolved IT incidents
  5. Record and track issues from the outset to their closure
  6. Respond to daily operational needs in order to avoid or minimize service disruptions
  7. Ensure that agreed SLAs are being met on catalogued IT services
  8. Ensure that Information Security requirements are being met
  9. Respond to common requests for service by providing information to enable fulfilment and allocate unresolved calls as appropriate
  10. Maintain records and inform end-users on the functioning of the IT Helpdesk and advise actions to be taken
  11. Operate within the existing IT frameworks/processes
  12. Contribute to the development and maintenance of appropriate policies, procedures, guidelines, standards and documentation
  13. Install, upgrade and configure network printing, directory, structures, user rights, security, software and file sharing services
  14. Supervise a team of IT Support Officers
  15. To perform such other duties directly related to the main duties listed above or related to the delivery of the output and results expected from the IT Officer in the roles ascribed to him


The deadline for application is 30 June 2021.