DIVISION : Information Technology

REPORT TO : IT Manager

BSc (Hons) in Computer Science, Information Technology or related fields from a recognized institution or an alternative qualification acceptable to the Commission.
At least Four (4) years’ experience in administering Local Area Networks or Windows Server Environments or Providing IT Support or Any other relevant experience in similar domains

Interpret end-user problems and identify solutions
Use experience to address user problems
Update respective system for potential solutions
Escalate complex or unresolved IT incidents
Record and track issues from the outset to their closure
Respond to daily operational needs in order to avoid or minimize service disruptions
Ensure that agreed SLAs are being met on catalogued IT services
Ensure that Information Security requirements are being met
Respond to common requests for service by providing information to enable fulfilment and allocate unresolved calls as appropriate
Maintain records and inform end-users on the functioning of the IT Helpdesk and advise actions to be taken
Operate within the existing IT frameworks/processes
Contribute to the development and maintenance of appropriate policies, procedures, guidelines, standards and documentation
Install, upgrade and configure network printing, directory, structures, user rights, security, software and file sharing services
Supervise a team of IT Support Officers
To perform such other duties directly related to the main duties listed above or related to the delivery of the output and results expected from the IT Officer in the roles ascribed to him

The deadline for application is 30 June 2021.